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Peeling the Onion: IT Governance and Management for Business Managers
John Beachboard and Kregg Aytes
Chapter 1: Why an IT Management Book for
Non-IT Managers?
Chapter 2: Further Thinking about IT Management
Chapter 3: Executive-level IT Governance:
Some Key Concepts
Chapter 4: Implementing Executive-level IT Governance
Chapter 5: Enterprise-level IT Management:
Designing IT Services
Chapter 6: IT Service Transition, Operations, and
Continual Service Improvement
Chapter 7: Information Privacy: Legal and Ethical
Decision-making
Chapter 8: Conclusion: Layers of the Onion
that Remain Unpeeled