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Knowledge Management: Research &
Application
Koohang,
A., Harman, K., & Britz, J. (Eds.).
(2008).
..
Santa Rosa, California: Informing Science Press
Contents
Acknowledgements
................................................................
vii
Preface
..............................................................................
ix
Chapter 1: Knowledge Sharing for
Organizational Learning at Shell Exploration & Production:
Strategy, Processes, and Tools
Betty Collis and Adam Lomas
............................... 1
Chapter 2: The Second Life of Analogue
Players in a Digital World
Shenja van der Graaf and Garrett Cobarr
............. 21
Chapter 3: Bubble or Paradigm Change?
Assessing the Global Diffusion of “Enterprise 2.0”
Jacques Bughin and James Manyika ...................
57
Chapter 4: Knowledge Management in
Practice:
The Case of International Development
Julie E. Ferguson and Sarah Cummings ..............
75
Chapter 5: Knowledge Transfer in
Multinational Corporations: Action Research at Siemens
Tuğba Karabulut and Alper Alsan
...................... 113
Chapter 6: Leading Knowledge:
What do Middle Managers Think?
John P. Girard and Nicholas N. Bowersox ........ 131
Chapter 7: Organizational Learning as
the Key towards Improved Organizational Performance
Vlado Dimovski and Miha Škerlavaj ..................
147
Chapter 8: Strategic Factors in
Knowledge Management for Customer Services
Qiyang Chen
..................................................... 177
Chapter 9: The Role of Leadership in
Knowledge Management: A Study of a Production Line Transfer
within a Multi-national Company
Susanna Xin Xu, Brian Donnellan, and
Willie Golden
...................................................... 191
Chapter 10: Knowledge Management in
Architecture and Construction Industry
Ajla Zisko-Aksamija
........................................... 213
Editors
............................................................................
253
Index
.............................................................................
255
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